MAV Support
At Mav we have a range of support options for the end customer depending on the requirement.
Mav employees are trained to the highest qualification on all vendors we work with both software and hardware to ensure that we can deliver the best service possible.
Support form
Mav Support Levels
1st line Support
This level of support we classify as end user, the definition we use is a user in a room, needing support to join a meeting, connect a laptop to share, helping external participants /guests join
2nd line Support
1st line issues are dealt with in-house, so any issues that come to us, have had basic triage, by an IT/facilities team on site. This means that we will not typically deal with your end users.
3rd line Support
Mav would expect that all basic issues have been covered and the information level provided to us with an issue will include logs and most troubleshooting completed.